I've been a big fan of JEFF SMITH books and have shared them many times over the years with my colleagues. Jeff has a knack of simplifying the dark art of running a motor trade department, so If you are a Head of Business who has progressed along a particular side of the motor trade, sales/ service etc and are a little unsure about the other departments, look at Jeff's books, if you are wanting to develop your career in the motor trade and want a good all-round understanding, look at Jeff's books, in fact if you are anything to do with the motor trade, read Jeff's books