Service Manager Masterclass

get the knowledge and the tools you need
to deliver the results you want in the fastest possible time

This Masterclass is the pinnacle of Service Management covering everything there is to know about running a successful Service operation. It provides a thorough and comprehensive understanding of all the key performance indicators you need to include in your strategy to achieve the results you want.

Video Duration = 2 minutes 56 seconds

This is your chance to work with the author himself,
not just someone who’s read one his books

A Few of The Many Recent Awards

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One of the problems with being in management is that some people are thrown in at the deep end. Company reports are not properly explained and they often feel uncomfortable and lack confidence because they don’t understand some of the figures. There’s no one to ask for advice or help, or when they do get advice it’s often confusing. 

Learning on the job by trial and error can take years for someone to reach their full potential and their journey to success takes far too long, it’s painful and it’s costly for the company and the people concerned. Thank goodness, it doesn’t have to be that way. Jeff recognises what happens in the real world and eliminates all of those problems to create a whole new world of clarity, vision and self confidence. He puts you at ease in a comfortable environment while he explains financial information and the most critical key performance indicators in jargon-busting plain English that everyone understands making it easy for you to fast-track your career to the next stage. 

When you’re in possession of the correct tools, the correct KPI and you know how to execute everything in the most effective way, you’ll create a whole new world for yourself where you win more customers, increase sales and make more profit

“More speed in the wrong direction doesn’t help”

The Service Department is filled with an abundance of information and jargon that’s often confusing. You’ve probably met people who throw words into a conversation like “Efficiency“, “Absorption” and “Resorption” without giving much thought to what those terms really mean. At some point in your career, you’ve probably asked for an explanation of a KPI such as Efficiency, Technical Efficiency and Loading Efficiency and you’ve probably got a variety of answers on each one, right? It’s a frustrating subject with a real lack of clarity and true understanding which can often hold back your career.

This Service Manager Masterclass is where Jeff Smith brings everything together in one place and sorts everything out once and for all to ensure you’re in control of your destiny.

You gain pure clarity and a complete understanding of everything to do with the financial reports and every single key performance indicator within the entirety of the Service Department.

You’ll be using The Pyramids of Power and dynamic case studies to reveal exactly that the top achievers are doing so you can apply the best techniques into your business and he leaves no stones unturned; you get everything!

Here’s the basic overview of what you’ll be covering
in this unique masterclass

Unlocking the secrets of the Service Department

  • Management Accounts Made Easy – A complete understanding of your financial information and terminology
  • Understanding the financial information of the Service Department
  • How to improve operational performance in the Service Department
  • Understanding all Service department KPI – Which ones to use to guarantee your success
  • Understanding Benchmarks and Baselines and how to measure yourself properly against them
  • How to accurately measure Service Department operational performance
  • Structuring your Daily Operating Controls (DOC) 
  • How to prioritise your actions to gain the best results in the fastest possible time
  • Explanation of every KPI – The good, the bad and the ugly
  • Understanding the 6 most important KPI that are critical for your success
  • Identifying the KPI to avoid so you prevent yourself from wasting your valuable time and energy 
  • Understanding the relationships between KPI and how they’re linked together in your performance (Very Important)
  • Jeff Smith’s Laws of the Service Department together with the diagrams, Benchmarks and Baselines 
  • Using Service Department case studies to demonstrate and understand how your actions change the financials  
  • How to select the correct KPI to match your specific objectives, your budget and your business plan  
  • Understanding how the “The Top Achievers” achieve their success with consistency
  • How to accurately measure the efficiency of Technicians
  • How to measure the skills of the Service Advisors
  • Understanding and measuring Workshop Loading
  • How do you know when your workshop is full
  • Understanding both basic and Advanced Absorption – which one is best AND how to improve it
  • Understanding Resorption and the power to unite your business strategy
  • Understanding Sales Retention Index
  • Understanding breakeven volume and why it’s so important
  • Understanding dealership strategic synergy
  • Accurate analysis of the gap between actual and targeted performance and what to do about it
  • How to focus on what matters most to your success
  • How to increase Service Department profitability without destroying customer satisfaction
  • Ensure staff buy-in to your plans and create a culture of continuous performance improvement
  • How to make measurement about transformation and not about beating people with a stick

As you can see, there’s a huge amount of information to cover here and to assist you with some accelerated learning, this Service Manager Masterclass is designed around practical techniques and templates, real-life case studies where we give you time to practise what you learn and to discuss what is most relevant to you and how you might put these lessons into practice in your workplace.  

Who Should Attend This Masterclass?
The programme is designed for people who want to gain more clarity and confidence on financial information and KPI to develop best practice and operational performance improvement in the Service Department. If you understand most of your KPI and financial information, but maybe have a few gaps and you want to learn how to make more profit in less time, then this masterclass is for you. 

Bodyshop Management MasterclassThe Power of Networking Should Never Be Underestimated When You’re Here
It doesn’t matter if you’re working in a large franchised dealership or a small independent workshop, you’ll be working with the latest cutting-edge information to develop your business and sharing your best practice ideas with each other.

Jeff is the master of managing a group of people with mixed abilities and objectives so you all learn together without feeling lost or out of your depth. You’ll be meeting and networking with people from other businesses that you wouldn’t normally meet, these encounters are often invaluable, especially over dinner at the end of the day.

You’ll be in a select group of people where you’ll be made very welcome and your every need will be catered for, regardless of your experience. This is a place where you grow and your confidence gets a turbo boost because of the knowledge and clarity you receive. No one will be able to fob you off with poor explanations of how things work or what they means because you’ll be the master of your performance reviews. ​

Is this masterclass challenging?
Oh Yes! This is where you’re going to dig deep, move outside of your comfort zone and squeeze every last drop of juice out of each KPI to ensure you’re well armed for optimising your performance.  Jeff wants you to gain the absolute maximum you can while you’re here and that’s why you get one-to-one support from Jeff whenever you need it. 

This masterclass is highly recommended for:

  • Existing Managers with all levels of experience from beginner to veteran
  • Aspiring Managers who want the right training for a properly structured career path
  • Teams or individuals with performance measurement responsibility of the Service Department
  • People who are part of a strategic planning team who are seeking the best practical ideas for improving performance
  • Budget analysts who need performance information to formulate budgets and evaluation

Will This Masterclass Be In Conflict With Any Other Training I’ve Done?

No, Absolutely not, in fact it will support and strengthen anything you’ve done before.

One of the problems is that not everyone knows that KPI benchmarks and baselines are not random numbers, you can’t just make them up, or pluck them out of thin air, they’re wholly dependent upon science. However, some reports don’t apply this science and because of this, in any given month, you might hit some targets but not others because the connections have not been realised. Also some budgets don’t show the connections between the relevant KPI which means that improving your operational performance and hitting your targets on a consistent basis is never going happen and you’ll be held back. 

Rest assured, you’re receiving the the very latest information and Best Practice solutions to ensure you don’t fall victim to other people’s lack of knowledge and you can work on delivering high levels of success on a consistent basis.

You’ll be the recognised master of your performance reviews and
others will seek your expertise and advice

To combat any misunderstandings and to provide you with absolute clarity, Jeff is revealing the secrets, the science and the evidence behind all KPI benchmarks and baselines so you know how they are created and where the information comes from. Perhaps more importantly, he’ll also show you how certain KPI are linked together and how they are interdependent upon each other to create harmony and synergy in your Service Department so you achieve consistent results on an ongoing basis.

You’ll come away with the knowledge and evidence to question everything in the Service Department to make sure your strategic vision is correct and achievable every single month. You’ll also be armed with sufficient clarity to explain everything to your team so they buy into you strategy and make change happen. Rest assured, nothing is random and your performance improvement is not left to chance. Once you know the embedded secrets behind the most important KPI, the frustration of hitting some targets and not others will be a thing of the past.

The successful Service Manager who makes it to Dealer Principal is
the one who can explain their results with confidence,
clarity and the ability to inspire others

How Many Days Is This Masterclass?

The programme duration is 2 days.
We begin at 09:00 and finish around 17:30, or later if you have the energy to continue. Jeff Smith is flexible with timing to facilitate the best possible learning experience so you get the very most out of the Masterclass. 

What’s Included In My VIP Masterclass Package?

Obviously, you have the 2 days with personal one-to-one assistance with Jeff at your side. During this time, we provide you with lunch on each day, refreshments throughout each day and your Service Management Masterclass workbook.

Hotel accommodation and evening meals are not included because everyone likes to do different things. When the masterclass has finished for the day, you’re free to join Jeff for dinner, or do as you wish in the evening with plenty of restaurants and nightlife to choose from and we’ll provide you with recommendations to suit your requirements.

But that’s not all… when you need help
you get totally unrivalled support from Jeff himself

Jeff Smith virtual presentationsJeff doesn’t expect you to remember everything in this intensive programme, you’ll want to continue studying when it’s all over to keep it all fresh in your mind so you can apply it into your workplace. Your Masterclass Workbook is filled with the critical information and case studies for you to practise, but here’s a real bonus for you. 

Jeff will be available to you for a one-to-one mentorship session on Zoom, live from the Centre of Excellence to give you advice on any of the topics we’ve covered here and he’ll make sure you understand any of the points or KPI you might be unsure about.

 

Jeff Smith in virtual presentationYES! that’s correct, you have Jeff as your mentor to go through any of the concepts he’s covered in the masterclass that you need more help to understand. This feature alone is worth it’s weight in gold because The Centre of Excellence is a world-leading broadcast studio that delivers the very best Virtual Training, just like your live masterclass, and it means that if you’re not sure how to apply the best practice strategies into your business, you can arrange a meeting with Jeff and he can go through it again with you LIVE, and with all the dynamic tools he uses in your masterclass. This is the very best virtual experience you will encounter and you have a session included to make sure that you get the maximum benefit from this masterclass. Rest assured, you’re never left alone.

Official Certification and recognition


This Service Manager Masterclass has the option for you to be officially certified and formally recognised for your outstanding achievement. This is not a simple attendance certificate just for turning up, this is very special and worthy recognition printed and signed on beautiful A3 parchment paper which will look stunning when framed on your office wall. It’s the centre of conversation for everyone who visits. 

At the end of the masterclass, you can choose to sit a quiz consisting of 25 questions with multiple choice answers. Upon completion, you receive your grade which will be Pass 60%, Merit 70% or Distinction 80%.

Your name and your grade is proudly printed on your prestige A3 parchment stating the grade you have achieved and it’s signed by the Jeff Smith and the President of the Board of Education. You’ll be photographed with Jeff presenting you with your certificate and your achievement is celebrated on our Service Manager Masterclass webpage.

Your satisfaction is 100% guaranteed

Quite simply, there’s no other programme like this that offers some much content and value. However, if you’re still not totally convinced this totally unique event provides you with everything you’ll ever need to gain complete mastery of the KPI in the Service Department, then if you don’t like what you see when you’re here, for any reason whatsoever, we’ll give you 100% of your money back; and that’s guaranteed. 


Jeff Smith’s training programmes have been externally verified by The Institute of the Motor Industry (The IMI) and all of them have the QAA seal of approval. Apart from this outstanding achievement, here are the words taken directly from the assessment:

“The standard of delegate assessments, feedback and support to delegates is 1st Class. Jeff Smith’s approach and attention to detail sets the benchmark for everyone else in the industry to follow.”

Roger Dipple – Lead External Verifier, The IMI.

We’ve done our very best to take away all the doubt,
we’ve definitely taken away all the risk and
now it’s up to you.

Venues for 2022 and 2023

London
New York
Dubai
Jeddah
Thailand
Miami

Or you could arrange for Jeff Smith to run a Masterclass at your own premises
All you have to do is ask – simply click the button below.