The Team at InsightHelp And Frequently Asked Questions

I’ve just ordered my books, when can I expect delivery?
Books are posted out within 1 working day of orders and payment being received. 

For deliveries to UK addresses, we use Royal Mail Signed For Service. Royal Mail estimate delivery to take 1-3 working days.
For deliveries to Europe we use Royal Mail International Tracked and Signed For Service; this is estimated to take 3-6 working days.
For deliveries to the rest of the world, we use mainly courier services. The estimated delivery time is 3-6 working days.

I need my books urgently, how can I get them quickly?
We will be happy to obtain an Express Courier quote for you. Please send an email to Sharon at stating the names and number of books you require, together with the full physical delivery address. Alternatively please call +44 1384 371432. Please note we are based in the UK and office hours are 10:00 to 16:00



Can I pay with a credit card instead of PayPal?
Yes. Simply order the books you require on our website and select the ‘Pay with credit card’ option on the payment page. Please note that PayPal will process the payment for you, but you will be using your own credit card, not PayPal

I don’t have a PayPal account, how can I pay for my books?
You do not need to have a PayPal account in order to use your credit card with PayPal. When directed to PayPal, simply select the ‘Pay with credit card’ button on the PayPal payment page and PayPal will process payment using your credit card without the need for creating a PayPal account.

How do I pay by Bank Transfer?
Please contact Sharon at or call +44 1384 371432. Please note we are based in the UK and office hours are 10:00 to 16:00


The KPI Book shipping world wide

P O Box Numbers and Customs Duty

Why can’t I have my books delivered to a PO Box address?
The delivery and postal service we use all require a signature upon delivery and therefore require a full physical address and someone must be there to sign for the delivery. Couriers will not accept booking to PO Box addresses under any circumstances and refuse to take delivery instruction from us. 

If you have included a P O Box number in your order, please contact us immediately by email to provide you full postal address otherwise your order will be delayed. Please email with your information. 

Why am I being asked to pay customs duty?
Customs duty or import tax is something completely out of our control and we are legally unable to assist you. It is imposed by the Authorities of the country of your chosen destination and varies from country to country. We recommend that if you are ordering books for delivery outside of Europe you check with your local imports office to see if and how much duty you will be liable for.

If customs duty is required, your order may be held at customs and you will be given a timescale in which to pay it. Once you have paid the customs duty, your package will be released and shipped to you. If you fail to pay the customs duty, your package will be returned to us with additional costs. Sadly, there’s nothing we can do about this, it is completely out of our control.


Jeff Smith virtual training

Will JEFF SMITH Attend Our Meetings

Can we book JEFF SMITH to speak at our Conference, virtual meeting or to operate a training programme for us?
Yes, you can. Please contact Jeff directly at stating your requirements and preferred dates. You can also call Jeff directly at our Centre of Excellence on +44 1384 371432 Please note we are based in the UK and office hours are 10:00 to 16:00

I want to attend a training programme run by JEFF SMITH at the Centre of Excellence, how do I book it?
You can send an email directly to Jeff Smith stating which programme you’d like to attend and we’ll get back to you with all the information. Alternatively, you can call Jeff directly at our Centre of Excellence on +44 1384 371432. Please note we are based in the UK and office hours are 10.00 to 16:00

Can I contact you and speak with someone personally?
Yes, you can, we’ll be delighted to hear from you. Please visit our Contact Us web page to see all the options available to you

What are the opening times for your office? 
Our offices are open Monday to Friday, from 10.00 – 1600, with the exception of public and national holidays. Any other office closure will be advised on our website or answer phone