ultimate guide to understanding and
improving your operational efficiencies"
Service Department Best Practice.
Every Service Manager and Dealer Principal
should own a copy"
by Jeff Smith
digit ISBN: 0954025911
13 digit ISBN: 978-0-9540259-1-5
Chief Executive Officer Honda
Racing F1 Team 2005 - 2009
Now the CEO of Mercedes F1 Team
Status: In Stock
and ready to ship right now
the trade secrets of how to sell more hours and make more
profit without damaging Customer Care.
This volume of information is jam packed with tried, tested
and proven ideas to make you more money, more easily and
you're the kind of person who likes to take action and enjoys
making profit, these best practice ideas are for you. All
the very best profit-building techniques have been harnessed
from the best Service Departments around the world and put
into a format which is easy to understand and implement
into your business today.
straight onto the fast-track... by
using the ideas that have been tried and tested by other
people and have been proven to work in the real world.
you're new to your position or well established in the field
of Service Management you will find something here to lift
your business up to the next level. It really is the ultimate
guide to understanding and improving your operational efficiencies.
before has such an in-depth study of the operational
performance of the Service Department been conducted. It's
a no-holds-barred, beginning-to-end dissection of your operational
efficiencies jam packed with information on how to sell
more hours and boost your profits by showing you tried and
tested methods that really work.
knowledge you need to understand the Service Department
has been very difficult to obtain, the general rule is to
learn your trade as you are doing the job and it takes many
years to perfect and hundreds of costly mistakes are made
along the way.
there's a short-cut to this trial and error method
of working because whether you are an experienced Service
Manager, Dealer Principal or Managing Director, this
book tells you what you need to know in the order you need
to know it.
Smith has written a practical, easily navigable book
to assist everyone with responsibilities for Service
Department Profitability. I recommend that you use
it, it will help."
Chief Executive - The Institute of the Motor Industry
Money Back Guarantee
Foreword for this book is written by Nick Fry,
CEO, Honda Racing F1 Team. In his write-up
he provides you with some valuable guidance and insights
into business development from his own perspective after
25 years of Motor Industry experience working with The
Ford Motor Company, Aston Martin, building dealer networks,
providing technical assistance to Service Departments
and of course running the Honda Racing F1 Team from 2005
Smith has done a fantastic job of capturing Service
Department strategy and best practise in this book;
it contains everything you need to achieve greater
success. All the ideas are here in black and white;
I urge you to read them, get excited by them, decide
which ideas are right for you and then get busy, set
your goals and take action!"
Chief Executive Officer
Honda Racing F1 Team
In his opening statement he writes, "The basics are
all the same, whatever the business." What follows
in the rest of his foreword is Formula One style, pure
Fry became CEO of the Brawn GP Formula One team
2009 World Champions and is now the CEO of Mercedes Benz
book is made up of three separate parts so you
get to the information that you want, fast!
get the in-depth understanding of your operational efficiencies
from Parts 1 and 3, and the main focus of the book is concentrated
on Part 2; this section contains more than 150 ideas and
practical solutions to apply to your business today and
begin boosting your profits.
Chapter 1 - Understanding Your Utilisation
Chapter 2 - Understanding Your Productivity
Chapter 3 - Understanding Your Overall Efficiency
Chapter 4 - The Law of The Service Department
Chapter 5 - How To Improve Your Utilisation
Chapter 6 - How To Improve Your Productivity
Chapter 7 - Calculating The Gain In Your Utilisation
Chapter 8 - Calculating The Gain In Your Productivity
Money Back Guarantee
what some of the first people to have read the book have
Smith's book captures all the knowledge and best practice
in the Service Department. It inspires managers, motivates
workshop staff and helps to create a more customer-friendly
environment, not to mention a more profitable business for
us all. Thanks to Jeff, this new book will provide a great
boost to the whole industry."
Senior Vice President, Product and Strategy Division
Renault Trucks World-wide
you want to fully understand and influence your key workshop
measures, then this book is well worth reading."
Aftersales Director - Nissan Motor (GB) Ltd
have just finished reading "How to make more profit
from your Service Department"'. I took the opportunity
to work through it with a set of dealer management accounts
and found this a most useful exercise in refreshing my knowledge
of the various Service KPI in an actual scenario. Nationally
I immediately saw ways of improving that dealer's departmental
profit! Even the best run workshop cannot fail to pick up
ideas to improve profitability. The book should be on every
Service Manager's desk."
Franchising Group Office
Renault / Nissan UK
Money Back Guarantee
Smith has continued with his unique writing style which
is jargon-busting plain English that everyone understands.
This new book keeps everything simple, cuts out all the
waffle and gets straight to the point on every single page
and includes a total of 63 graphic illustrations and diagrams
so that you get the information you need to deliver more
profit to your business.
years of experience, 5 years of research and 2 years in
the writing, this book is packed from cover to cover with
practical, real-world profit building ideas and trade
secrets giving your business years of future growth and
it's very easy to read and understand.
your reading style or experience in the industry, you
will find that this book is a real must have for making
more profit in less time because for an investment that
is less than you charge for 1 hour of labour you
just can't go wrong can you?
could continue running your business in the traditional
way by using trial and error, or would you prefer to buy
the book and cut straight to the chase by learning all
the strategies that are being used by the most profitable
Service Departments in the world? The choice is yours.
"How To Make More Profit With Your Service Department"
is produced in hardback to the very highest standards
and it's exactly the same size as The KPI Book which means
that it's just the right size to fit in your briefcase
so you can have it to hand whenever you need it.
probably costs less than you charge for 1 hour of labour
so it's incredible value with at total price of just £47
and includes postage and packing in mainland UK.
place your order click on the appropriate link below
to find the full instructions
Now for delivery in the UK
Now for delivery in Europe
Now for delivery outside of Europe
you have any further questions, you can email firstname.lastname@example.org
or write in to the office at the address below:
Training & Development Ltd
Publications Department (W)
P O Box 1234
you can order by telephone during normal office hours
on: (+44) 01384 371432
you prefer to e-mail us with your request then contact
you want to know
How to make more profit with your Service Department...