"The ultimate guide to understanding the
Key Performance Indicators of your business"
#1 Best-Selling Book In The World
On The Subject Of KPI
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Fulfillment of pre-orders is our immediate priority
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The most respected
book in the world on the subject of key performance indicators
is now released in its third edition. It's followed the
success of the First and Second Editions by keeping the
same trusted layout on each page so you can get the information
you want in less than two minutes making the most valuable
resource available to you.
Sales Process: This
new Third Edition is yet another giant leap forward by Jeff
Smith because it includes brand new KPI and business concepts
and it puts them at right your fingertips exactly when you
need them. It now includes a completely new section which
covers the entire Sales Process from beginning to end. It
marries up exactly with the book Close More Deals to provide
the scientific evidence you need to understand the sales
department in the context of a dealership as a whole; yet
another world first.
Workshop Loading: Since
time began, the science of understanding how to load a workshop
effectively has eluded managers, but now the evidence is
here with brand new KPI on Loading Efficiency and Technical
Efficiencies. You now have the power of knowing how to load
your workshop in advance to ensure you clear all the work
to achieve maximum customer satisfaction and also how to
optimise your loading to optimise your profitability. No
more guesswork, all the KPI and supporting evidence is here
Brand New New Concepts:
In addition to that, there's also brand new KPI to properly
assess the skills being deployed at the front of house with
Advisor Efficiency for the Service Department and Estimator
Efficiency for the Bodyshop. Once again, Jeff Smith has
intelligently separated the technical skills of the Technicians
from the selling and technical skills of the people at front
of house you now for the first time you have clarity on
bonus schemes and who is delivering optimum levels of performance.
These new KPI and business
concepts are real game-changers and have been scientifically
proven in the workplace to ensure their authenticity. Jeff
Smith has written them up in his usual style, provided the
evidence and the benchmarks so you get straight to the heart
of the matter in minutes.
The EIGHT major areas of
the automotive business are all covered here including
KPI for Sales Process, New, Used and Trade Sales, Service
Department, Parts Department, Bodyshop and even General
Management making it the essential tool for everyone who
has the responsibility to make more profit for your company.
The KPI Book Third Edition
gives you the information you want, in the way that
you want it and at exactly the right time you need it. Absolute
clarity for your complete understanding in less than 2 minutes.
Every page gets straight to the point by informing you of
what each KPI is used for together with a working example
so that you can get the very best results out of your business
Note: Due to the new scientific evidence that has been
uncovered with these new KPI and their working practices,
it means adjustments have been made to other benchmarks
and baselines and therefore this Third Edition makes the
First and Second Editions officially outdated, obsolete
and we can no longer support them.
new Third Edition of The KPI Book has even more ground-breaking
new KPI and concepts that will revolutionise your business
It's easy to see
why Jeff Smith is the world's #1 leading expert on KPI and
Brand Director - Bentley and Lamborghini - Saudi Arabia
"There is an old saying that goes, "If you can't
measure it, you can't manage it!" With Jeff Smith's
new book you are now easily able to do both. The measurement
and application of KPI has never been so comprehensive and
This book is major step forwards and a must read for anyone
in the automotive sector who wishes to improve their business
opportunities and profit potential!
Whether you are a seasoned professional or a relative novice
there is something to be gained from reading it. Thanks
to Jeff, if you ever find yourself in the "automotive
darkness" this book will provide you with a focussed
and clear light!"
Presidente & Director General - Porsche Latin
Quick Glance At The Differences Between The Editions?
At first glance, the book covers
look exactly the same apart from those two words "Third
Edition" on the front cover. It's also exactly the
same height and the same width, but the spine is quite a
bit thicker because it has 144 more pages than the first
edition therefore it's a little heavier too.
The page size, the font and
the font sizes and are all the same which confirms that
this new book is not marketing hype or a simple upgrade,
but rather that the additional 144 pages are crammed full
with even more valuable information about understanding
Perhaps more importantly, the
page layout remains the same with the page title, the formula,
the benchmarks following the same trusted page layout which
lead to the success of the first edition. The big difference
is that you have all the brand new, cutting-edge KPI and
business concepts, all of the new and adjusted benchmarks
and baselines and all of the the very latest up-to-date
information to keep you and your business ahead of the game.
Your Business Has Never Been So Easy!
Now, you and
your team have a truly global central point of reference
to put you on the fast track to understanding your own business
performance and every single aspect of your Daily Operating
There are more
than 300 Key Performance Indicators currently in use
within the automotive industry today, and to maximise every
opportunity and to make more profit, you are expected to
know them all. But in reality, it's highly unlikely you'll
remember all of them, and that's why this book is so valuable
to have at your side.
Probably even more important
than that is if any of your managers do not fully understand
all their departmental information, what chance do they
have of making the right decisions for your business and
to make more profit?
The key to success is
measuring the effects of your actions and responding to
them quickly so that you can boost your profits further
rather than taking the risk of hoping that everything is
OK at the end of the month - it's too late by then!
Being a respected manager
of a business or a department you have to know what is working
and what is not working to maximise your opportunities and
the best way of achieving this is to measure your efforts
with reliable Key Performance Indicators; there's absolutely
no doubt about that and here's the proof...
The Top Achievers in
the Automotive Industry are constantly measuring KPI but
the main problem is knowing which KPI are the most important
for influencing your profitability?
Unless you are working with
KPI everyday, the task of understanding everything about
them is daunting; there are just too many of them, and frankly,
it can get very confusing
KPI are the most useful in each department?
Which KPI should I have in my DOC?
Which KPI tell me the most about my General Management?
Which KPI are absolutely essential to monitor?
Which KPI are unnecessary?
Which KPI can I not afford to miss?
The KPI Book Third
Edition explains each KPI to you in a way that is
extremely easy to understand, even if you have never been
exposed to Key Performance Indicators before. This has
been achieved by ensuring that each Key Performance Indicator
is written in jargon-busting plain English which is condensed
to a single page together with its global benchmark or
It Couldn't Be
It Really Is The Ultimate Guide To Understanding
The Key Performance Indicators Of Your Business.
Do you know, and more
importantly, do all of your managers know the Trade Secrets
about making more profit in every department and which
KPI to study?
Do they know how to improve
their current departmental performance and which KPI are
Most managers learn by
their own experience, which can take years with far too
many costly errors along the way, that's why The KPI Book
Third Edition is an essential tool for revealing all the
trade secrets about how to make more profit and keep it
in your dealership.
This Book is Amazing
Because You Don't Have To Study;
You Get The Knowledge You Need.
like to improve my knowledge and profitability so please
send me a beautifully-bound, prestige hardback copy of The
KPI Book Third Edition so that I can get on with making
more profit, more easily and more often.
your order for The KPI Book Third Edition,
click on the appropriate link below
to find the full instructions
Now for delivery in the UK
Now for delivery in Europe
Now for delivery outside of Europe
If you have
any further questions...
Call the office between 10am and 5pm (GMT) on:
0044 1384 371432
you want to know
how to make more profit and keep it...