Motor Industry KPI and best practice provided by Jeff Smith

A database of useful best practice ideas for improving dealer profitability in cars, trucks and bikes, KPI measurment and Customer Satisfaction

How to be successful on the Internet, by Ling Valentine

How to be successful on the Internet
by Ling Valentine
  
Dear Jeff,
after speaking with you on the telephone, we talk a lot of sense together and there are many things that we talked about that car dealers don’t do - that’s why I’m successful with LingsCars.com and LingsMobiles.com.
I like what you do in the industry and if I [...]

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Legal working hours for employment, written by Kate Russell

Submitted by Kate Russell, Author of 101 Tips For Employers 
Ever since the introduction of the Working Time Regulations in 1998, the opt-out allowing workers to work in excess of 48 hours a week has been highly controversial.  
In June the opt-out was under the European spotlight again.  The EU Employment and Social Affairs Council agreed new [...]

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Trade Descriptions Act 1968 has been replaced

The Consumer Protection
from Unfair Trading Regulations 2008
A change in UK law means that the Trade Descriptions Act 1968 has been replaced with new legislation; read it and protect yourself. 
You have to question why this act has been changed because it was relatively simple to understand. In a nutshell it stated that you must describe your products accurately and [...]

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Ling Valentine steals yet another advantage over main dealers

Ling Valentine, owner of an online leasing company called LingsCars.com has done it again. After appearing on the BBC programme Dragons Den and being famous for refusing their money, she’s now got herself included as a character in VIZ, the adult comic.
Whether you loathe or like independent leasing companies, you have to acknowledge the  sheer cheek [...]

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Eliminating Customer Complaints, written by Mark Bayliss

How we gained compliance with our staff
and eradicated customer complaints.
Written by Mark Bayliss
As a UK Aftersales Manager working The Middle East, I would like to share with you some significant developments that are occurring as a result of enhancing 3 key areas and how by facilitating these areas have lead to a happier and significantly [...]

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Fast Electric Cars Are Nothing New

Fast Electric Cars are Nothing New  - by Mark Gillies
Around the end of the 19th century, fledgling automakers toyed with forms of propulsion other than the internal-combustion engine, including electricity and steam.
Electric cars are back in the news, but they didn’t make it way back at the dawn of the automotive age because of limited [...]

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Electric cars surge forward

Electric cars are now so fast that they are out-performing other super cars like Porsche, Ferrari and Lamborghini. They deliver maximum torque to the wheels 100% of the time, which a petrol engine cannot do. The new Tesla Roadster is boasting speeds of 0-60 mph in 3.7 seconds, 13,000 RPM, 256 MPG equivalent and 220 miles per charge [...]

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Legal humour

Humorous transcripts taken from the Law Courts, Allegedly!
 
 
 
ATTORNEY: Are you sexually active? 
WITNESS: No, I just lie there. 
________________________________________________ 
 
ATTORNEY: What is your date of birth? 
WITNESS: July 18th. 
ATTORNEY: What year? 
WITNESS: Every year. 
________________________________________________ 
 
ATTORNEY: What gear were you in at the moment of the impact? 
WITNESS: Gucci sweats and Reeboks. 
________________________________________________ 
 
ATTORNEY: This myasthenia gravis, does it affect your memory at all? 
WITNESS: Yes. 
ATTORNEY: [...]

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Time off work

Submitted by Kate Russell, Author of 101 Tips For Employers 
In certain circumstances employees are entitled to take a reasonable amount of unpaid time off work to resolve unforeseen circumstances involving dependents.  
The right to time off covers a range of situations, but it must be a genuine emergency of which the employee was not aware beforehand. [...]

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Fuel prices, the credit crunch and now the car crunch

The credit crunch has left people with less money to spend and massively high fuel prices have exacerbated the problem leaving people to consider every penny they spend.
The media is reporting a myriad of ways on how to save money by driving cars more economically, taking different routes to work, only driving where absolutely necessary [...]

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