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	<title>Motor Industry KPI and best practice provided by Jeff Smith</title>
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	<link>http://jeff-smith.com</link>
	<description>A database of useful best practice ideas for improving dealer profitability in cars, trucks and bikes, KPI measurment and Customer Satisfaction</description>
	<pubDate>Mon, 21 Jul 2008 17:02:07 +0000</pubDate>
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			<item>
		<title>Used Car Payment at Auctions, written by Darin Quaintance</title>
		<link>http://jeff-smith.com/used-car-payment-at-auctions-written-by-darin-quaintance/</link>
		<comments>http://jeff-smith.com/used-car-payment-at-auctions-written-by-darin-quaintance/#comments</comments>
		<pubDate>Mon, 21 Jul 2008 16:59:05 +0000</pubDate>
		<dc:creator>Jeff Smith</dc:creator>
		
		<category><![CDATA[Dealer Principal]]></category>

		<category><![CDATA[Sales Department]]></category>

		<guid isPermaLink="false">http://jeff-smith.com/?p=71</guid>
		<description><![CDATA[Dear Jeff, 
once again your ideas have inspired me! My dealer group (and I would expect most other peoples) have always purchased cars from auction, awaited the TT or cheque to clear, patiently allowed the Auction company to decide when to deliver, dawdled around whilst accounts/admin have booked the car into stock then begun selling (7-10 [...]]]></description>
		<wfw:commentRss>http://jeff-smith.com/used-car-payment-at-auctions-written-by-darin-quaintance/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Workshop Loading, written by Steve Ham</title>
		<link>http://jeff-smith.com/workshop-loading-written-by-steve-ham/</link>
		<comments>http://jeff-smith.com/workshop-loading-written-by-steve-ham/#comments</comments>
		<pubDate>Fri, 18 Jul 2008 09:01:46 +0000</pubDate>
		<dc:creator>Jeff Smith</dc:creator>
		
		<category><![CDATA[Service Department]]></category>

		<category><![CDATA[workshop loading]]></category>

		<guid isPermaLink="false">http://jeff-smith.com/?p=70</guid>
		<description><![CDATA[Workshop Loading
Written By Steve Ham - Group Aftersales Manager, J &#38; J Motors
 
A lot of Service Departments have trouble getting work for their Technicians to do first thing in the morning and last thing in the afternoon, as some customers will need to get to work and drop their cars off with you before you [...]]]></description>
		<wfw:commentRss>http://jeff-smith.com/workshop-loading-written-by-steve-ham/feed/</wfw:commentRss>
		</item>
		<item>
		<title>How to be successful on the Internet, by Ling Valentine</title>
		<link>http://jeff-smith.com/how-to-be-successful-on-the-internet-by-ling-valentine/</link>
		<comments>http://jeff-smith.com/how-to-be-successful-on-the-internet-by-ling-valentine/#comments</comments>
		<pubDate>Fri, 11 Jul 2008 17:23:04 +0000</pubDate>
		<dc:creator>Jeff Smith</dc:creator>
		
		<category><![CDATA[Motor Industry Discussion]]></category>

		<category><![CDATA[internet]]></category>

		<category><![CDATA[Ling Valentine]]></category>

		<guid isPermaLink="false">http://jeff-smith.com/?p=69</guid>
		<description><![CDATA[How to be successful on the Internet
by Ling Valentine
  
Dear Jeff,
after speaking with you on the telephone, we talk a lot of sense together and there are many things that we talked about that car dealers don&#8217;t do - that&#8217;s why I&#8217;m successful with LingsCars.com and LingsMobiles.com.
I like what you do in the industry and if I [...]]]></description>
		<wfw:commentRss>http://jeff-smith.com/how-to-be-successful-on-the-internet-by-ling-valentine/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Legal working hours for employment, written by Kate Russell</title>
		<link>http://jeff-smith.com/llegal-working-hours-for-employment-written-by-kate-russell/</link>
		<comments>http://jeff-smith.com/llegal-working-hours-for-employment-written-by-kate-russell/#comments</comments>
		<pubDate>Fri, 11 Jul 2008 14:25:57 +0000</pubDate>
		<dc:creator>Jeff Smith</dc:creator>
		
		<category><![CDATA[Employment Law]]></category>

		<category><![CDATA[kate russell]]></category>

		<category><![CDATA[working hours]]></category>

		<guid isPermaLink="false">http://jeff-smith.com/?p=68</guid>
		<description><![CDATA[Submitted by Kate Russell, Author of 101 Tips For Employers 
Ever since the introduction of the Working Time Regulations in 1998, the opt-out allowing workers to work in excess of 48 hours a week has been highly controversial.  
In June the opt-out was under the European spotlight again.  The EU Employment and Social Affairs Council agreed new [...]]]></description>
		<wfw:commentRss>http://jeff-smith.com/llegal-working-hours-for-employment-written-by-kate-russell/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Trade Descriptions Act 1968 has been replaced</title>
		<link>http://jeff-smith.com/trade-descriptions-act-1968-has-been-replaced/</link>
		<comments>http://jeff-smith.com/trade-descriptions-act-1968-has-been-replaced/#comments</comments>
		<pubDate>Thu, 10 Jul 2008 09:03:44 +0000</pubDate>
		<dc:creator>Jeff Smith</dc:creator>
		
		<category><![CDATA[Dealer Principal]]></category>

		<category><![CDATA[General Motor Industry News]]></category>

		<category><![CDATA[Motor Industry Discussion]]></category>

		<category><![CDATA[trade descriptions act]]></category>

		<guid isPermaLink="false">http://jeff-smith.com/?p=67</guid>
		<description><![CDATA[
The Consumer Protection
from Unfair Trading Regulations 2008
A change in UK law means that the Trade Descriptions Act 1968 has been replaced with new legislation; read it and protect yourself. 
You have to question why this act has been changed because it was relatively simple to understand. In a nutshell it stated that you must describe your products accurately and [...]]]></description>
		<wfw:commentRss>http://jeff-smith.com/trade-descriptions-act-1968-has-been-replaced/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Ling Valentine steals yet another advantage over main dealers</title>
		<link>http://jeff-smith.com/ling-valentine-steals-yet-another-advantage-over-main-dealers/</link>
		<comments>http://jeff-smith.com/ling-valentine-steals-yet-another-advantage-over-main-dealers/#comments</comments>
		<pubDate>Thu, 10 Jul 2008 07:50:50 +0000</pubDate>
		<dc:creator>Jeff Smith</dc:creator>
		
		<category><![CDATA[General Interest]]></category>

		<category><![CDATA[Motor Industry Discussion]]></category>

		<category><![CDATA[Ling Valentine]]></category>

		<category><![CDATA[viz]]></category>

		<guid isPermaLink="false">http://jeff-smith.com/?p=66</guid>
		<description><![CDATA[Ling Valentine, owner of an online leasing company called LingsCars.com has done it again. After appearing on the BBC programme Dragons Den and being famous for refusing their money, she&#8217;s now got herself included as a character in VIZ, the adult comic.
Whether you loathe or like independent leasing companies, you have to acknowledge the  sheer cheek [...]]]></description>
		<wfw:commentRss>http://jeff-smith.com/ling-valentine-steals-yet-another-advantage-over-main-dealers/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Eliminating Customer Complaints, written by Mark Bayliss</title>
		<link>http://jeff-smith.com/eliminating-customer-complaints-written-by-mark-bayliss/</link>
		<comments>http://jeff-smith.com/eliminating-customer-complaints-written-by-mark-bayliss/#comments</comments>
		<pubDate>Mon, 07 Jul 2008 13:16:56 +0000</pubDate>
		<dc:creator>Jeff Smith</dc:creator>
		
		<category><![CDATA[Customer Satisfaction]]></category>

		<category><![CDATA[NBK Automotive]]></category>

		<category><![CDATA[Service Department]]></category>

		<category><![CDATA[customer complaints]]></category>

		<category><![CDATA[Mark Bayliss]]></category>

		<guid isPermaLink="false">http://jeff-smith.com/?p=65</guid>
		<description><![CDATA[How we gained compliance with our staff
and eradicated customer complaints.
Written by Mark Bayliss
As a UK Aftersales Manager working The Middle East, I would like to share with you some significant developments that are occurring as a result of enhancing 3 key areas and how by facilitating these areas have lead to a happier and significantly [...]]]></description>
		<wfw:commentRss>http://jeff-smith.com/eliminating-customer-complaints-written-by-mark-bayliss/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Fast Electric Cars Are Nothing New</title>
		<link>http://jeff-smith.com/fast-electric-cars-are-nothing-new/</link>
		<comments>http://jeff-smith.com/fast-electric-cars-are-nothing-new/#comments</comments>
		<pubDate>Sun, 29 Jun 2008 09:52:46 +0000</pubDate>
		<dc:creator>Jeff Smith</dc:creator>
		
		<category><![CDATA[General Interest]]></category>

		<guid isPermaLink="false">http://jeff-smith.com/?p=64</guid>
		<description><![CDATA[Fast Electric Cars are Nothing New  - by Mark Gillies
Around the end of the 19th century, fledgling automakers toyed with forms of propulsion other than the internal-combustion engine, including electricity and steam.
Electric cars are back in the news, but they didn’t make it way back at the dawn of the automotive age because of limited [...]]]></description>
		<wfw:commentRss>http://jeff-smith.com/fast-electric-cars-are-nothing-new/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Electric cars surge forward</title>
		<link>http://jeff-smith.com/electric-cars-surge-forward/</link>
		<comments>http://jeff-smith.com/electric-cars-surge-forward/#comments</comments>
		<pubDate>Tue, 24 Jun 2008 09:32:10 +0000</pubDate>
		<dc:creator>Jeff Smith</dc:creator>
		
		<category><![CDATA[General Motor Industry News]]></category>

		<category><![CDATA[Motor Industry Discussion]]></category>

		<category><![CDATA[alternative fuels]]></category>

		<category><![CDATA[electric cars]]></category>

		<guid isPermaLink="false">http://jeff-smith.com/?p=63</guid>
		<description><![CDATA[Electric cars are now so fast that they are out-performing other super cars like Porsche, Ferrari and Lamborghini. They deliver maximum torque to the wheels 100% of the time, which a petrol engine cannot do. The new Tesla Roadster is boasting speeds of 0-60 mph in 3.7 seconds, 13,000 RPM, 256 MPG equivalent and 220 miles per charge [...]]]></description>
		<wfw:commentRss>http://jeff-smith.com/electric-cars-surge-forward/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Legal humour</title>
		<link>http://jeff-smith.com/legal-humour/</link>
		<comments>http://jeff-smith.com/legal-humour/#comments</comments>
		<pubDate>Mon, 23 Jun 2008 09:02:49 +0000</pubDate>
		<dc:creator>Jeff Smith</dc:creator>
		
		<category><![CDATA[Humour]]></category>

		<category><![CDATA[law jokes]]></category>

		<guid isPermaLink="false">http://jeff-smith.com/?p=62</guid>
		<description><![CDATA[Humorous transcripts taken from the Law Courts, Allegedly!
 
 
 
ATTORNEY: Are you sexually active? 
WITNESS: No, I just lie there. 
________________________________________________ 
 
ATTORNEY: What is your date of birth? 
WITNESS: July 18th. 
ATTORNEY: What year? 
WITNESS: Every year. 
________________________________________________ 
 
ATTORNEY: What gear were you in at the moment of the impact? 
WITNESS: Gucci sweats and Reeboks. 
________________________________________________ 
 
ATTORNEY: This myasthenia gravis, does it affect your memory at all? 
WITNESS: Yes. 
ATTORNEY: [...]]]></description>
		<wfw:commentRss>http://jeff-smith.com/legal-humour/feed/</wfw:commentRss>
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