The KPI Book, Third Edition by Jeff Smith
The KPI Book, Third Edition
By Jeff Smith
"The ultimate guide to understanding the
key performance indicators of your business"
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Ready for dispatch within 24 hours
The most respected book in the world on the subject of key performance indicators is now released in its third edition. It's followed the success of the First and Second Editions by keeping the same trusted layout on each page so you can get the information you want in less than two minutes making the most valuable resource available to you.
Sales Process: This new Third Edition is yet another giant leap forward by Jeff Smith because it includes brand new KPI and business concepts and it puts them at right your fingertips exactly when you need them. It now includes a completely new section which covers the entire Sales Process from beginning to end. It marries up exactly with the book Close More Deals to provide the scientific evidence you need to understand the sales department in the context of a dealership as a whole; yet another world first.
Workshop Loading: Since time began, the science of understanding how to load a workshop effectively has eluded managers, but now the evidence is here with brand new KPI on Loading Efficiency and Technical Efficiency. You now have the power of knowing how to load your workshop in advance to ensure you clear all the work to achieve maximum customer satisfaction and also how to optimise your loading to optimise your profitability. No more guesswork, all the KPI and supporting evidence is here for you.
Brand New New Concepts: In addition to that, there's also brand new KPI to properly assess the skills being deployed at the front of house with Advisor Efficiency for the Service Department and Estimator Efficiency for the Bodyshop. Once again, Jeff Smith has intelligently separated the technical skills of the Technicians from the selling and technical skills of the people at the front of house you now for the first time you have clarity on bonus schemes and who is delivering optimum levels of performance.
These new KPI and business concepts are real game-changers and have been scientifically proven in the workplace to ensure their authenticity. Jeff Smith has written them up in his usual style, provided the evidence and the benchmarks so you get straight to the heart of the matter in minutes.
The EIGHT major areas of the automotive business are all covered here including KPI for Sales Process, New, Used and Trade Sales, Service Department, Parts Department, Bodyshop and even General Management making it the essential tool for everyone who has the responsibility to make more profit for your company.
The KPI Book Third Edition gives you the information you want, in the way that you want it and at exactly the right time you need it. Absolute clarity for your complete understanding in less than 2 minutes. Every page gets straight to the point by informing you of what each KPI is used for together with a working example so that you can get the very best results out of your business without delay.
Important Note: Due to the new scientific evidence that has been uncovered with these new KPI and their working practices, it means adjustments have been made to other benchmarks and baselines and therefore this Third Edition makes the First and Second Editions officially out-dated, obsolete and we can no longer support them.
"The new Third Edition of The KPI Book has even more ground-breaking new KPI and concepts that will revolutionise your business and profitability. It's easy to see why Jeff Smith is the world's #1 leading expert on KPI and business strategy."
Bentley and Lamborghini - Saudi Arabia
"There is an old saying that goes, "If you can't measure it, you can't manage it!" With Jeff Smith's new book you are now easily able to do both. The measurement and application of KPI has never been so comprehensive and clearly explained.
This book is major step forwards and a must read for anyone in the automotive sector who wishes to improve their business opportunities and profit potential!
Whether you are a seasoned professional or a relative novice there is something to be gained from reading it. Thanks to Jeff, if you ever find yourself in the "automotive darkness" this book will provide you with a focussed and clear light!"
George Wills - Presidente & Director General - Porsche Cars Latin America, Inc.
A Quick Glance At The Difference Between The Editions?
At first glance, the book covers look exactly the same apart from those two words "Third Edition" on the front cover. It's also exactly the same height and the same width, but the spine is quite a bit thicker because it has 144 more pages than the first edition therefore it's a little heavier too.
The page size, the font and the font sizes and are all the same which confirms that this new book is not marketing hype or a simple upgrade, but rather that the additional 144 pages are crammed full with even more valuable information about understanding your business.
Perhaps more importantly, the page layout remains the same with the page title, the formula, the benchmarks following the same trusted page layout which lead to the success of the first edition. The big difference is that you have all the brand new, cutting-edge KPI and business concepts, all of the new and adjusted benchmarks and baselines and all of the the very latest up-to-date information to keep you and your business ahead of the game.
Understanding Your Business Has Never Been So Easy!
Now, you and your team have a truly global central point of reference to put you on the fast track to understanding your own business performance and every single aspect of your Daily Operating Controls.
There are more than 300 Key Performance Indicators currently in use within the automotive industry today, and to maximise every opportunity and to make more profit, you are expected to know them all. But in reality, it's highly unlikely you'll remember all of them, and that's why this book is so valuable to have at your side.
Probably even more important than that is if any of your managers do not fully understand all their departmental information, what chance do they have of making the right decisions for your business and to make more profit?
The key to success is measuring the effects of your actions and responding to them quickly so that you can boost your profits further rather than taking the risk of hoping that everything is OK at the end of the month - it's too late by then!
Being a respected manager of a business or a department you have to know what is working and what is not working to maximise your opportunities and the best way of achieving this is to measure your efforts with reliable Key Performance Indicators; there's absolutely no doubt about that and here's the proof...
The Top Achievers in the Automotive Industry are constantly measuring KPI but the main problem is knowing which KPI are the most important for influencing your profitability?
Unless you are working with KPI everyday, the task of understanding everything about them is daunting; there are just too many of them, and frankly, it can get very confusing
Which KPI are the most useful in each department?
Which KPI should I have in my DOC?
Which KPI tell me the most about my General Management?
Which KPI are absolutely essential to monitor?
Which KPI are unnecessary?
Which KPI can I not afford to miss?
The KPI Book Third Edition explains each KPI to you in a way that is extremely easy to understand, even if you have never been exposed to Key Performance Indicators before. This has been achieved by ensuring that each Key Performance Indicator is written in jargon-busting plain English which is condensed to a single page together with its global benchmark or baseline.
It Couldn't Be Any Easier!
It Really Is The Ultimate Guide To Understanding
The Key Performance Indicators Of Your Business.
Do you know, and more importantly, do all of your managers know the Trade Secrets about making more profit in every department and which KPI to study?
Do they know how to improve their current departmental performance and which KPI are responsible?
Most managers learn by their own experience, which can take years with far too many cost errors along the way, that's why The KPI Book Third Edition is an essential tool for revealing all the trade secrets about how to make more profit and keep it in your dealership.
This Book is Amazing Because You Don't Have To Study;
You Get The Knowledge You Need.
Yes Please! I'd like to improve my knowledge and profitability so please send me a beautifully-bound, prestige hardback copy of The KPI Book Third Edition so that I can get on with making more profit, more easily and more often.
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