Motor Industry KPI and best practice provided by Jeff Smith

A database of useful best practice ideas for improving dealer profitability in cars, trucks and bikes, KPI measurment and Customer Satisfaction

"Service Department"

Related tags for "Service Department" Service Department

Workshop Loading, written by Steve Ham

Posted in on Friday, July 18th, 2008

Eliminating Customer Complaints, written by Mark Bayliss

Posted in on Monday, July 7th, 2008

Selling skills at service reception increases customer satisfaction

Posted in on Wednesday, June 11th, 2008

Car Dealers are focussing more on Customer Satisfaction

Posted in on Tuesday, April 22nd, 2008

Reviewing job cards in Service Reception

Posted in on Thursday, April 17th, 2008

Selling up at Service Reception

Posted in on Sunday, April 13th, 2008

Jeff, how did you come up with the idea for writing The KPI Book?

Posted in on Saturday, April 12th, 2008

Labour Rates: How do you decide how much to charge to service a car?

Posted in on Monday, April 7th, 2008

Let The Customer Satisfaction Race Begin

Posted in on Wednesday, April 2nd, 2008