Motor Industry KPI and best practice provided by Jeff Smith

A database of useful best practice ideas for improving dealer profitability in cars, trucks and bikes, KPI measurment and Customer Satisfaction

"Service Department Book"

Related tags for "Service Department Book" Customer Satisfaction, Parts Department, Service Department, Service Department Book

Reviewing job cards in Service Reception

Posted in on Thursday, April 17th, 2008

Selling up at Service Reception

Posted in on Sunday, April 13th, 2008

Jeff, how did you come up with the idea for writing The KPI Book?

Posted in on Saturday, April 12th, 2008