Motor Industry KPI and best practice provided by Jeff Smith

A database of useful best practice ideas for improving dealer profitability in cars, trucks and bikes, KPI measurment and Customer Satisfaction

"Parts Department"

Related tags for "Parts Department" Customer Satisfaction, Parts Department, Service Department

Selling skills at service reception increases customer satisfaction

Posted in on Wednesday, June 11th, 2008

Reviewing job cards in Service Reception

Posted in on Thursday, April 17th, 2008

Jeff, how did you come up with the idea for writing The KPI Book?

Posted in on Saturday, April 12th, 2008

Uncovering the hidden dangers of being successful with your Parts Department

Posted in on Thursday, April 3rd, 2008