Motor Industry KPI and best practice provided by Jeff Smith

A database of useful best practice ideas for improving dealer profitability in cars, trucks and bikes, KPI measurment and Customer Satisfaction

"KPI Book"

Related tags for "KPI Book" Customer Satisfaction, KPI Book, Sheikh Nawaf N Al-Thani, Working in the Middle East

Sheikh Nawaf N Al-Thani of Qatar endorses The KPI Book

Posted in on Friday, May 16th, 2008

Jeff, how did you come up with the idea for writing The KPI Book?

Posted in on Saturday, April 12th, 2008

What is the definition of a KPI?

Posted in on Monday, April 7th, 2008