Motor Industry KPI and best practice provided by Jeff Smith

The best insurance scam of the year, but then what happened…

The event took place in Charlotte, North Carolina.  A lawyer purchased a box of very rare and expensive cigars, then  insured them against, among other things, fire.
  
Within  a month, having smoked his entire stockpile of these great cigars, the lawyer filed a claim against the insurance company.
  
In [...]

Short-term profits are funding a long-term famine - Submitted by David MacPherson
 
Despite the recession, the motorcycle industry is currently doing very well. Volumes and profits are up, but the worrying thing is that one of the contributory factors to this upturn is actually a situation that may cause the industry to struggle in the longer term.
 
The [...]

It’s possibly fair to say that 2008 has not been the easiest year for the motor trade and prospects for 2009 remain, at best, worryingly uncertain. Many dealerships are now approaching their year end and more than a few have no doubt been wondering what their annual accounts will look like. The temptation may be [...]

Businesses don’t go bust because they run out of profit,
they go bust because they run out of cash
Many used vehicle programmes fail to take the peaks and troughs of seasonality and depreciation into account. They work on a ‘one size fits all basis’ and the industry just does not work like that. Here is a [...]

If you can’t sell used vehicles,
you won’t sell new vehicles
Most new vehicle manufacturers have their own version of an ‘approved used vehicle programme’ and it’s not limited to cars either - trucks and bikes have their own versions.The question is, why do these programmes exist and do they make a difference to the franchise, the [...]

The Credit Crunch and the implosion of the Stock Market has put a big squeeze on the global economy with customers thinking twice about spending their hard-earned cash.
If people are not buying new vehicles, they must be keeping their existing ones for longer, which means that they need to get them serviced or repaired.
As we [...]

It may seem slightly strange to start an article on motor industry marketing, with a direct reference to a Second World War battle in the Pacific, but here goes. After the battle on Okinawa, US army researchers realised that a tremendous amount of bullets had been used during the engagement. In an attempt to accurately [...]

I’ll get you started, you can add to the list
1. Don’t neglect sleep for the sake of productivity.
2. Customers First. Don’t look for more customers if you’re not keeping your existing ones happy!
3. Use other business peoples’ skills and knowledge - but thank them by referring them as you go.
4. Develop a robust referral system
5. [...]

These are actual writings from various hospital charts.1.The patient refused an autopsy.
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2. The patient has no previous history of suicides.
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3. Patient has left white blood cells at another hospital.
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4. She has no rigors or shaking chills, but her husband states she was very hot in bed last night.
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5 Patient has chest pain if she lies [...]